Refund Policy
A legal disclaimer
At Bottles UP Bartending, we value our clients’ time and investment, and we work hard to deliver a luxury bartending experience. To ensure fairness for both parties, please review our refund and cancellation policy below:
1. Deposits
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A non-refundable deposit of 30% of the total booking cost is required to secure your event date.
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Deposits are applied toward your final balance.
2. Cancellations
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More than 30 days before the event: Client may cancel for a refund of any payments made excluding the non-refundable deposit.
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15–30 days before the event: Client will receive a 50% refund of the total booking fee (minus the deposit).
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14 days or less before the event: All payments are non-refundable due to staffing, scheduling, and preparation costs.
3. Rescheduling
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Clients may reschedule their event once without penalty, provided notice is given at least 14 days before the original event date.
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Rescheduling within 14 days may incur a rescheduling fee of $150 and is subject to availability.
4. No-Shows & Same-Day Cancellations
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No-shows or cancellations on the event day are non-refundable.
5. Force Majeure (Unforeseen Circumstances)
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In the rare case Bottles UP Bartending cannot perform services due to illness, accident, severe weather, or other circumstances beyond our control, the client will receive a full refund including deposit, or the option to reschedule at no additional cost.
6. Refund Processing
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All approved refunds will be processed within 7–10 business days via the original payment method.